Understanding assertive behaviour is the key to ensuring effective relationships in the workplace. It also helps to achieve mutually beneficial outcomes in business situations.
It’s possible to convert everything into a win:win outcome. Learning how to deal with aggression or passivity by effective assertion is an invaluable tool. Assertive people tend to achieve greater results.
By the end of this one-day workshop participants will be able to:
This highly interactive course is set in a supportive environment. A combination of lecture, group work, demonstration and role-plays is used. The learning process is both challenging and fun.
Certificate of Achievement plus 7 CPD Hours.
This course is suited to anyone in your workplace who needs to achieve results through peers, subordinates and superiors. It is particularly useful to the newly promoted team leader/supervisor.
No specific pre-requisites.
Please contact us for pricing